Terms Conditions & Policy

Terms & Conditions

These terms apply to all visits, inquiries, and B2B orders placed with Shanghai Xunai Machinery Co., Ltd. By using this website or placing an order, you agree to the terms below.

• Website Information: Product photos, model descriptions, technical data, and availability are for reference only and may be updated without prior notice.
• Quotation Validity: Unless otherwise stated in writing, quotations are valid only for the period shown on the quotation or proforma invoice.
• Order Confirmation: An order is considered confirmed only after we issue a written confirmation/proforma invoice and the agreed payment is received.
• Lead Time and Delivery: Delivery timelines are estimates based on production and logistics conditions. Delays caused by carriers, customs, force majeure, or events beyond our control do not constitute breach.
• Buyer Responsibilities: The buyer is responsible for confirming local import requirements, taxes/duties, and correct delivery information before shipment.
• Inspection and Claims: Please inspect goods upon receipt and notify us promptly in writing if there is visible damage, shortage, or wrong item.
• Warranty Scope: Warranty, if applicable, covers manufacturing defects under normal use and excludes wear-and-tear, misuse, improper installation, unauthorized modification, and external causes.
• Liability Limitation: To the maximum extent permitted by law, we are not liable for indirect, incidental, special, or consequential losses. Our total liability for any claim is limited to the amount paid for the affected order item(s).

If any separate signed contract exists, that contract will prevail for the covered transaction.

Privacy Policy

Shanghai Xunai Machinery Co., Ltd ("we," "us," "our") is committed to protecting business contact information and handling personal data lawfully and transparently.

We may collect information you provide directly, including:

• Contact details such as name, company name, email, phone, shipping address, and billing address.
• Order and transaction information, including requested products, payment status, and invoice details.
• Communication records when you contact us for quotations, support, after-sales service, or complaints.

We use this information only for legitimate business purposes, including:

• Processing quotations, orders, shipments, invoices, and after-sales support.
• Communicating about order status, technical clarifications, and service updates.
• Improving product/service quality and complying with legal, tax, and accounting requirements.

Data sharing and protection:

• We do not sell your personal data.
• We may share necessary data with payment providers, logistics partners, and service providers strictly for order fulfillment and operations.
• We may disclose data when required by law, regulation, or valid legal process.

We retain data only as long as necessary for business, legal, and accounting purposes. You may contact us to request access, correction, or deletion of your personal data, subject to applicable legal obligations.

Payment Policy

To avoid misunderstanding and ensure smooth order fulfillment, please review the payment terms below before placing an order.

1. Accepted Payment Methods

For corporate orders, we currently accept the following payment methods:

• Corporate Bank Transfer (T/T / Wire Transfer): Recommended for regular B2B procurement and larger-value transactions.
• PayPal: Suitable for fast and secure payments. Card payments may be processed through PayPal channels depending on your region.
• Other Lawful Payment Methods: Other legally permitted transaction methods may be accepted only after written confirmation by both parties and subject to applicable laws, banking rules, and platform policies.

Unless we provide written approval, payments must be made only to the official company account details shown on our quotation/proforma invoice.

2. Order Processing & Fulfillment

• Payment Confirmation Standard: Production, picking, customization, or dispatch starts only after payment is confirmed as received/cleared by us.
• PayPal: Usually confirmed quickly; processing starts after successful confirmation.
• Bank Transfer: Orders remain on hold until funds are credited to our official account; international transfers commonly require 2 to 5 business days.
• Other Methods: Processing begins only after the relevant platform/institution confirms final settlement and we verify compliance requirements.

3. Transaction Fees & Currencies

• Currency: Unless otherwise stated in the proforma invoice, settlement currency is USD.
• Conversion/Platform Fees: Any currency conversion fees or payment platform charges imposed by your bank/card issuer/payment provider are borne by the payer.
• Bank Charges: For wire transfers, sender-side and intermediary bank charges are borne by the buyer. The net amount received by us must match the invoice total.
• Shortfall Handling: If underpayment occurs due to fees, exchange loss, deductions, or compliance withholding, the buyer must promptly settle the shortfall before shipment.

4. Payment Terms

• Standard Orders: 100% payment in advance before shipment, unless otherwise agreed in writing.
• Customized or Large Orders: Deposit and balance structure (if any) will be defined in the signed quotation/proforma invoice/contract.
• Credit Terms: Any credit line or net terms apply only to approved long-term clients under separate written agreement.
• No Unilateral Offset: The buyer may not set off, withhold, or deduct payment without our prior written consent unless required by mandatory law.

5. Invoicing & Receipts

• A commercial invoice/proforma invoice is issued for each confirmed order.
• Payment receipt or remittance proof alone does not mean funds are cleared; final confirmation is based on actual receipt in our account.
• After confirmation, we can provide payment acknowledgment documents for your accounting records.
• Any request to change beneficiary account details must be verified through our official channels; we are not responsible for losses caused by unverified payment instructions from unauthorized sources.

6. Refunds & Cancellations

• Cancellation requests are reviewed based on order stage (before production, in production, shipped, or delivered).
• For shipped goods, returns/refunds are handled according to our return/warranty policy and approved case assessment.
• Approved refunds are returned to the original payment method unless otherwise required by law or agreed in writing.
• Refund timing may vary based on payment channel, banking process, regulatory checks, and country-specific requirements.

7. Compliance and Legal Requirements

• All payments are subject to applicable anti-money laundering (AML), sanctions, export control, and anti-fraud requirements.
• We reserve the right to request supporting KYC/KYB documents and to pause, reject, or refund transactions when required by law, compliance policy, or payment institution rules.
• If there is any conflict between this policy and a signed contract/proforma invoice, the signed document prevails for that transaction.